Suggested Grade Level
Approximate Time Needed
Use It or Lose It is both a summary and an assessment. Complete the worksheet and think about about the following questions:
- Why is empathy so important for customer service?
- What do you expect from an employee if you are a dissatisfied customer?
This lesson should come after Rants and Raves Activity, 10 Rules for Good Customer Service and Customer Service Role-Plays.
Completion of Customer Service-Use It or Lose It handout
This activity introduces students to the characteristics of good customer service and explore how they use empathy and good listening skills in their interactions.
This activity gives students an opportunity to reflect on their internship experiences and the key takeaways from related lessons, such as what skills, techniques, and concepts can be applied to college and future work.